Sunday, May 6, 2012

Do You Know What You Don't Know? By Art Markman

You probably don't know as much as you think you do. When put to the test, most people find they can't explain the workings of everyday things they think they understand.

Don't believe me? Find an object you use daily (a zipper, a toilet, a stereo speaker) and try to describe the particulars of how it works. You're likely to discover unexpected gaps in your knowledge. In psychology, we call this cognitive barrier the illusion of explanatory depth. It means you think you fully understand something that you actually don't.

We see this every day in buzz words. Though we often use these words, their meanings are usually unclear. They mask gaps in our knowledge, serving as placeholders that gloss concepts we don't fully understand.

For example, several years ago, I attended a corporate meeting where the vice president spoke about streamlining business practices in the coming year. During the talk, executives around the room nodded in agreement. Afterward, though, many of them discussed what streamlining actually meant. None of the people who had nodded in agreement could exactly define the mechanics of how to streamline a business practice.

At the other end of the spectrum, an upsetting instance of knowledge gaps in the last decade was the profound misunderstanding of complex financial products that contributed to the market collapse of 2007. Investment banks were unable to protect themselves from exposure to these products, because only a few people (either buyers or sellers) understood exactly what was being sold. Those individuals who did comprehend these product structures ultimately made huge bets against the market using credit-default swaps. The willingness of companies like AIG to sell large quantities of credit-default swaps reflected a gap in their knowledge about the riskiness of products they were insuring.

No matter the scale, discovering your explanatory gaps is essential for aspiring innovators. An undiagnosed gap in knowledge means you might not fully understand a problem. That can hinder innovative solutions.

To discover the things you can't explain, take a lesson from teachers. When you instruct someone else, you have to fill the gaps in your own knowledge. But you don't need to wait for the opportunity to teach someone else:

Explain concepts to yourself as you learn them. Get in the habit of self-teaching. Your explanations will reveal your own knowledge gaps and identify words and concepts whose meanings aren't clear.

Engage others in collaborative learning. Help identify the knowledge gaps of the people around you. Ask them to explain difficult concepts, even if you think everyone understands them. Not only will this help you to work through new ideas, it will occasionally uncover places where your colleagues don't understand critical aspects of an explanation.

When you do uncover these gaps, treat them as learning opportunities, not signs of weakness. After all, successful innovation rests on the assumption that you and the people around you have a high-quality understanding of the problem. Sometimes, uncovering the flaw in that assumption will help you find a solution.

Art Markman, PhD, is the Annabel Irion Worsham Centennial Professor of Psychology and Marketing at the University of Texas at Austin. He is currently editor of the journal Cognitive Science, and consults regularly through his company Maximizing Mind. Follow him on twitter @abmarkman.

Source: HBR Blogs

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Friday, March 16, 2012

Editing tips for designers

“Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.” — Antoine de Saint-Exupéry Most designers will recognise the quote, but it’s a shame so many fail to follow its advice in their writing. Good writing conveys information more clearly, of course, but the reader isn’t the only beneficiary. Writing also makes us better thinkers. Even a talented wordsmith must first clarify his thoughts and eliminate ambiguity to make a convincing argument. Editing is integral to this thought process. Yet we often overlook it as the unglamorous relation; perhaps it doesn’t flatter our mental model of the creative scribe giving birth to a masterpiece. Designers know well that we often miss problems until we review our intended solutions. Similarly, we may think we have a clear argument until the blank page forces us to find the right language to describe it. Therefore, just as we appreciate the power of iteration in design, we should embrace the power of editing. In essence, editing is critique for the written word: review, question, revise. Like its design counterpart, it involves attention to detail, viewing the problem from many angles, and even the familiar outflanking death-spiral: “Why is this section even here? Why am I even writing this piece?” Here are a few tips I’ve found useful when bringing the iterative mentality to the written word. Read lots The best writers are inquisitive readers, just as the best designers are attentive users. We need only look at our terminology to see the parallels: “design vocabulary”, “design literacy”. So a good writer reads incessantly. Absorb different styles and approaches: quality, trash, everything. Find writers whose style you admire, and consider what attracts you to their style. Find writers whose style you loathe, and again consider why. Deconstruct their language to understand better how to use it in useful ways. Make every word matter Every wasted word is an unnecessary design element. In fixed-length pieces, you lose space to tell your story, but even in open pieces an unnecessary word distracts the reader’s focus, diluting your message. The data-ink ratio isn’t just for graphics. This rule applies at many levels in parallel. If a word doesn’t notably improve a sentence, remove it. If a sentence doesn’t notably improve a paragraph, remove it. If a paragraph doesn’t notably improve a text, remove it. Screenwriters know that every line, page and scene should either advance the storyline, or provide depth to the characters and setting so that the storyline can advance later. Adopt a similar mentality. Cut adjectives and adverbs Superfluous adjectives and adverbs are the staple of the pedestrian writer. It’s easy to see why: they appear to add spice to bland text. But adjectives and adverbs are often mere props, and editors I’ve worked with tend to slaughter them without mercy. This can be alarming: without this seasoning, where is my flavour going to come from? The answer? Replace your adjective and adverbs with richer nouns and verbs. “Apple’s auteur”, not “Apple’s demanding CEO”. “The barman snarled”, not “The barman replied gruffly”. “An environmental obscenity”, not “A dreadful environmental accident”. Memorable nouns are the nodes in your story. The static components; the space; the architecture. Nouns form mental models and associations: Apple’s leader is talented, painstaking and difficult. Lively verbs describe the interactions in your story. The dialog, the motion, the time. They drive the text, giving it momentum and feel. A broad vocabulary – a happy by-product of regular reading – will help you choose better nouns and verbs, but don’t be ashamed of a good thesaurus too. However, the most convincing language may not lie in synonyms but in creative parallels that help the reader to make unexpected associations. So use your inventive, lateral instincts to think of descriptive metaphorical words. A lothario might ooze across the dancefloor. A face might melt into tears. Active, not passive Active verbs encourage vigorous writing. It’s dogmatic to decree the passive a sin, but you should have a good reason in mind if you use it. Scientific writing rewards use of the passive – presumably to discourage the appearance of individuality (and hence subjectivity) within the scientific process – but non-scientific writing needs individuality. So rephrase passive sentences by focusing on the subject of the sentence – the thing or person that’s doing something. Then rewrite the phrase, putting the subject first and choosing the verb that correctly follows. “Designers overestimate the power of research”, not “The power of research is overestimated by the design community”. Easy targets Kill these redundant phrases on sight: “blah blah blah is that” – for example “One such issue is that…” “In my opinion” – It’s obviously your opinion, you’re the writer. Clichés – The Comic Sans of writing. “As X, we Y” – “As UX people, we must have empathy”, and so on. A well-targeted piece doesn’t need to remind its readers who they are; so know your audience and address it directly. Prepositional phrases From the Longman Guide To Revising Prose: “One of the factors that limits and warps the development of a theory of composition and style by teachers of the subject is the tendency to start with failed or inadequate writing” Here, we have a string of prepositional phrases (phrases beginning with “in”, “of”, “by”, “with” etc) linked by a non-descriptive verb “is”. It’s easy to inadvertently chain together these monster sentences, but they’re a clear warning sign of overloading. To untangle the knot, follow the same principle as for passives: identify the subject first, then the natural verb. Split into multiple sentences if you like. Here’s one way to rewrite the sentence above: “Teachers tend to start with inadequate writing. This limits students’ understanding of composition and style.” (Note the apostrophe. If you’re not certain of the rules of apostrophes, learn them now.) Singulars and plurals Look at the subject of your sentence, and make sure that your verbs and pronouns match. “The user (singular) might not understand why she (singular) needs to enter her password”, not “The user (singular) might not understand why they (plural) need to enter their password”. English has no gender-neutral singular pronoun. Cater for this by alternating gender where appropriate – just don’t change someone’s gender mid-paragraph. For added bonus points, remember that in British English, companies and teams are usually plural: “Microsoft have released an update”. In American English, they’re singular: “Microsoft has released an update.” Also note the placement of punctuation around inverted commas. The idiosyncracies of global grammar. Occam’s Razor In short, choose the simple explanation over the complex one. Again, a sentiment we recognise in design, but it should also apply to language. Simplify, simplify. This doesn’t spell the end of rich verbs and nouns – instead, use Occam’s Razor to eliminate redundancy and buzzwords: “Use”, not “Utilise” “Quickly”, not “In a timely manner”. The design industry is, of course, as ridden with jargon and gobbledygook as any specialist group. “Make the logo bigger”, not “Increase the visual hierarchy of the masthead brandmark” “Make it obvious what to do”, not “Expose the primary function of the interface”. The Plain English Campaign offers a range of free guides that can help those with a jargon affliction. Vary pace Just like music, language has a tempo. An album of songs at the same speed quickly becomes boring, so use different sentence lengths to vary the pace of your writing. The paragraph on the right mixes long, detailed sentences and short, punchy ones. Different sentence lengths give rhythm and variety to your writing. So mix it up. Proofing your work Some people say writing should be like speech. I don’t agree – I believe writing presents more scope for density and precision – but a writer must find her own voice. However, the common tip of reading your work aloud is definitely helpful. It will help you to draw out clumsy phrases, and show where you need to quicken the pace or elaborate on a point. Some swear by reading their work backwards, from the last paragraph to the first. Other suggestions include proofing on paper, or changing the typeface to force you to re-parse the text. What works for you? For further advice, I recommend Austin Govella’s (More) tips for writing well. And I’m sure there are many tricks I don’t know of; please do contribute below any tips of your own.

Source: Cennydd Bowles.(http://www.cennydd.co.uk/)

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Wednesday, March 14, 2012

What the Hell is Pinterest?

by Michele Miller, Director, Content Strategy, empathylab.com

If you haven’t heard of the newest, hottest social site, Pinterest, you may want to reevaluate your priorities. I can say this now, of course, because I when discovered the site, I also discovered it had already been around for almost two years. Somehow this virtual petri dish of creative inspiration existed in the digital underground for quite some time before it became what it is today – an emerging mainstream destination. So what is Pinterest? The site is self-described as a “virtual pinboard”. It’s a social bookmarking site that allows you to organize the ideas you find on the web into unique boards. More so, it’s a creative circle where people from all walks of life come to share ideas from party themes to food, home décor, vintage passions, and a little bit of everything in between. I personally describe it as DIY Crack. Had this site been around when I was planning my wedding, I’m fairly certain I would also be the founding member of the Pinner’s Anonymous Support Group. When you come across a “Pinner”, one of the first statements you will often hear is, “It’s SO addictive.” The design world is murmuring too about the intentional or not-so-intentional page formatting that offers a seemingly infinite scroll and endless stream of fresh ideas. I’m not a gamer, but I imagine trying to complete a game is probably very similar to trying to reach the end of a Pinterest board. And in both cases, there is an innate desire to get there. When you think about a sticky website, Pinterest is a downright honeycomb. So it’s clear we’ve uncovered a natural gathering place for consumers, particularly us 20- & 30-something women who make up about 60% of Pinterest’s traffic (according to Hitwise). And being that my personal and professional lives often collide, my next question naturally is, how can brands tap into this burgeoning channel? Time magazine placed Pinterest third in their list of the five best social media sites of 2011. Estimated unique visitors to the site increased by over 400% during the last four months of 2011, according to Compete.com. Pinterest is driving more referral traffic to retailers than Google+. In fact, it’s the fifth highest source of social networking traffic, according to Experian Hitwise. But just like with every other social channel, pushing your wares direct to consumer can be a sensitive and highly strategic task. Pinterest is now one of the top referring sites to Etsy, which makes perfect sense. Both sites promote and attract a DIY audience, so to execute the idea you found on Pinterest, you’re referred to Etsy to buy the materials. The bookmarking site is doing the same favor for HGTV. Pinterest also offers tools that make it easy for users to share, including an iPhone app and a “Pin It” button that gives browsing users the ability to pull any image from any website and post it to one of their boards. The source link is automatically pulled so proper credit is attributed to the original creator. On the flip side of this, brands can also include their own “Pin It” buttons on product pages or blog postings to encourage social sharing through Pinterest. And the site happily acknowledges that their button is designed to look and functions just like the Facebook and Twitter buttons, so that when they are placed together, they can collectively increase your social awareness. And coincidentally, just like Facebook and Twitter, Pinterest was developed without a business plan. But I don’t think founder and young entrepreneur, Ben Silbermann is worried. Pinterest is a great example for brands in unlearning a long-standing strategy. It’s no longer about the hard sell. It’s about tuning in to your audience’s interests and empowering them to express themselves wherever and whenever they desire. And it takes patience. There is some serious time and effort required to harness the social sphere. So if you build it, there’s no guarantee they will come. But make it about them and make it easy, and you may be surprised at the turnout.

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